Privacy Policy
Short, because we collect little. Nothing measures you unless you say yes, and we do not sell anything to anybody, ever.
Who this covers
Kitchen Made New, a kitchen refacing, painting and refinishing business operating across the Greater Toronto Area from a shop at 1090 Barmac Drive, North York, Ontario M9L 2X3.
This policy covers kitchenmadenew.com, including the Oakville and North York sections of it. It is written to meet Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Last updated 2 August 2026.
What we collect, and only when you give it
We collect nothing about you until you contact us. There is no account to create and nothing to opt out of.
When you fill in our contact form we receive your name, email address and phone number, and whatever you write in the message. If you send photographs of your kitchen — which is how nearly every quote here is produced — we receive those too.
Alongside a form submission we may also receive how you arrived: the page you landed on, the site that referred you, and any campaign tags on the link you clicked. That tells us which of our pages brings people in. It is about the route, not about you, and it is discarded with the rest of your record when that goes.
We do not ask for and have no use for your address, date of birth, financial details or anything else, and none of that is collected by this website.
Where it goes
Form submissions go to GoHighLevel, the customer relationship system this business runs on. On some pages the form you fill in is theirs, embedded directly in our page, which means what you type reaches them without passing through our own server first. GoHighLevel stores it on our behalf and is bound by its own agreement with us.
Nobody else receives it. We do not sell, rent or trade personal information, and we do not share it with advertisers, data brokers or marketing lists. Where a job involves a countertop fabricator or another trade, we pass on only what that person needs to do the work — usually a name, an address and a phone number — and only once you have engaged us.
Analytics, and why you get asked first
We use Google Analytics 4 to see which pages bring people here, and the Meta pixel so we can tell whether advertising is worth what it costs. Both set cookies. The Meta pixel also reports your visit to Meta, which can connect it to a Facebook or Instagram account.
Neither loads until you accept. The banner you saw on your first visit is not decoration. Until you choose, the tracking code is not on the page at all — it is not loaded and told to stay quiet, which is the usual arrangement and still tells Google and Meta that you were here. It is simply absent.
Decline and the site behaves identically. Nothing is withheld, no feature stops working, and you are not asked again on every page. Your choice is remembered in your browser's local storage rather than in a cookie, so recording "no thank you" does not itself set one.
Changed your mind either way? There is a Cookies link in the footer of every page. It clears the choice and asks again.
We do not use session recording, heatmaps, or anything that reproduces what you did on a page.
Two third-party embeds also appear, for reasons unrelated to measuring anyone:
- A GoHighLevel form on each contact page, which is how you send us the details of your kitchen. It is their form inside our page, so what you type reaches them directly.
- A Google Map on the Oakville page, so you can see where we are. Loading it tells Google you visited that page and Google may set its own cookies.
Neither is placed by us for tracking, and neither appears on any page that does not need it.
What our host sees
The site is served by Vercel, which keeps ordinary server logs — the IP address a request came from, the time, the page, and the browser's user-agent string. Every web host on earth keeps these; they exist to run and secure the service, not to identify you, and we do not use them to.
How long we keep it
An enquiry that does not turn into work is kept while we might still hear back from you, then removed. A completed job's record is kept for as long as the warranty runs — five years on the finish and workmanship, fifteen on waterproof MDF doors — because honouring a warranty means being able to find what we did and when.
We are not required to keep any of it beyond that, and if you ask us to delete it sooner we will, unless there is a live warranty or a legal reason we cannot.
Your rights, and how to use them
Under PIPEDA you can ask us what personal information we hold about you, ask for a copy of it, ask us to correct anything wrong, and ask us to delete it.
Email nick@kitchenmadenew.com and say which you want. A person reads that address. We will respond within thirty days, which is the period the law allows, and usually much sooner.
If you are not satisfied with how we handle a request, you may complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Changes to this policy
If this changes we will update the date at the top. We will not quietly broaden what we collect — if that ever changes materially, the page will say so rather than being edited underneath you.
Questions about any of this?
Email nick@kitchenmadenew.com and a person will answer. If you want a copy of what we hold about you, or you want it deleted, that is the address to use and we will action it rather than route you through a form.
Free in-home consultation · no obligation